PAYMENTS & REFUNDS
Payment is required before services are rendered.
In the event of additional unforeseen visits or other costs (such as food, supplies, or vet fees), payment is expected within 5 days of the completion of services or a late charge of $20 will be applied monthly.
For peak periods, a non-refundable 50% deposit is required on confirmation of booking to secure said booking.
For bookings made more than 30days in advance, a 30% non-refundable deposit is required to secure booking.
Cancellation by the Owner of scheduled services with less than 24 hrs notice may be charged at the full rate, credited or rescheduled at the discretion of PawsNPlay Pet Care Services.
If PawsNPlay Pet Care Services is unable to access your pet(s) due to problems with doors or keys, the client will be required to pay first day’s fee. If pet(s) is not on the premises for agreed upon time, client will be required to pay first day’s fee.
Where a deposit has been paid, this is non-refundable, all other payments made after the deposit will be refunded if more than 48hours notice is provided.