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why use a pet sitter?

A professional pet sitter has an obligation to care for your pet no matter what comes up. When you hire a professional pet sitter, you’re hiring someone who has made a life based on their commitment to the care of animals. Most professional pet sitters not only have pets of their own, they have an above average passion and interest for animals. A professional pet sitter understands your concerns as an owner and will care for your pet with the same love and care as they do for their own. 

For more information on the benefits of hiring a professional pet sitter click here

why do I need my dog walked when I have a big back yard?

A regular walking routine with your dog can result in a happy, healthy, confident and calm dog who is much less likely to exhibit behavioural problems and much easier to train. A dog who is not walked often could become anxious, bored, nervous, destructive or could exhibit any number of undesirable behaviours in an effort to fulfill their basic instinctual needs. Regular walking should be the first step in solving these issues.

why do you schedule a meet and greet?

The meet and greet is a chance for us to not only get to know your animals, but also you! Paws 'n' Play uses this time to assess the needs of our clients and get to know the animals we hope to be working with. Whether it’s walking your dog or visit/feed/play appointments, it’s very important that we customise a plan that meets your needs as well as your pets. This is the time we will arrange to pick up a key as well and go over initial client forms to get you started with our services!

what areas do you service?

We currently service the following suburbs of the Sunshine Coast:

Alexandra Headland, Aroona, Banya, Baringa, Battery Hill, Birtinya, Bli Bli, Bokarina, Buddina, Buderim, Caloundra, Caloundra West, Cotton Tree, Currimundi, Dicky Beach, Golden Beach, Kawana Island, Kawana Waters, Kings Beach, Kuluin, Kunda Park, Little Mountain, Maroochydore, Meridan Plains, Minyama, Moffat Beach, Mooloolaba, Mountain Creek, Nirimba, Palmview, Parrearra, Pelican Waters, Point Cartwright, Shelly Beach, Sippy Downs, Twin Waters, Warana, Wurtulla.

We also service the following areas which will incur a small mileage surcharge:

Bald Knob, Balmoral Ridge, Beerburrum, Beerwah, Booroobin, Burnside, Coolum, Chevallum, Diddillibah, Eudlo, Eumundi, Forest Glen, Image Flat, Kiels Mountain, Landsborough, Maleny, Mooloolah Valley, Mudjimba, Nambour, Noosa, Palmwoods, Peregian Springs, Peregian Beach, Rosemount, Woombye, Yandina.

Occasionally we do get requests for service outside of our regular territory. These requests are always considered and certain locations can also be accommodated for a small mileage surcharge. If you think you might be too far send us a message and we’ll let you know what we can do.

can I trust Paws 'n' Play pet care services?

Absolutely! Paws 'n' Play employs only the most courteous, trustworthy and responsible animal lovers to look after your pets. For extra confidence, we are fully insured and rely on background checks and extensive screening for all Paws 'n' Play staff.

do you walk in bad weather?

During light rain we will contact you to confirm if you would like us to go ahead with walking your dog so long as it is not dangerous and there is no lightning. 

Otherwise, we will substitute a walk with an indoor play session as long as travel to and from your home is considered safe or we will get in touch with you to discuss rescheduling.

what if I need to cancel?

Any pet sitting service schedule adjustment must be received more than 24 hours from the first scheduled visit to avoid full payment. We are happy to extend a credit for the value of days not used if contacted within 48 hours prior to service. 

Where a deposit has been paid, this is non-refundable but will be credited toward a future booking if more than 48 hours notice is given.

do you charge extra for additional pets?

No way! No extra charges!

will my dogs always be walked by the same person?

While we cannot guarantee your dog will always be walked by the same person due to potential scheduling conflicts, we will do our best to schedule a regular walker. If an unfamiliar walker is assigned to walk your dog(s) we will do our best to arrange for them to meet with your pets and a familiar walker first!
You will be notified if schedule changes affect your dog(s).

do you do visits on weekends or evenings?

Absolutely! We customise our plans to suit your needs.  
These bookings should be scheduled with as much advanced notice as possible to ensure our availability.

I only need services every once in a while. Can you still help?

Of course. Just contact us as soon as possible so that we can make sure there is a place for your pet(s) in our schedule. If you are a first time client you will also need to be sure to give us time to schedule a Meet & Greet prior to your scheduled visits.

what payment methods are there?

At this time we will accept cash, direct deposit, bank transfer, major credit cards & PayPal. Payments must be submitted to us on or before the first day of service. During the meet and greet we will go over the option that is best for you and your family.

what if I need last minute service?

While we cannot guarantee last minute service, Paws 'n' Play prides itself on going above and beyond meeting our clients expectations and will do everything in our power to meet your needs.

what about holidays?

Paws 'n' Play observes the following holidays:
New Years Day, Australia Day, Easter, Anzac Day, Queens Birthday, Labour Day, School holiday periods, Christmas Day & Boxing Day.
Any service scheduled on one of these holidays will be subject to a public holiday surcharge.

what are your hours?

We will service your pets at just about any time you request.
Early mornings, late evenings, you name it! 
Our regular appointment hours are  7am-6pm, 7 days. 
Office hours for administrative duties are 9am- 5pm Monday-Friday
& 9am - 12noon Saturday
If you need to reach us after hours, please submit an email to with URGENT in the subject line and we will contact you ASAP.

how do we get started?

You can call us 1300 PET SIT (1300 738 748)
email us at
view our dog walking prices & book online HERE
view our pet sitting prices & book online HERE


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what if I change my mind or want to cancel my order?

As we aim to dispatch all orders as soon as possible, please let us know as soon as you can if you need to cancel your order and we will see what we can do to resolve your concern.

how do I care for my Paws 'n' Pals products?

We recommend you hand wash and spot clean all of our products to prolong their life. Please allow products to dry flat down and avoid direct sunlight as this can cause fading. It is best to dry gently with a towel. Due to metal hardware on most products, scratches will inevitably occur over time and after use. While all of our products are durable, they are not meant for extreme rough wear.

are there additional taxes charged?

All costs inlcuding GST have been inlcuded in our prices, therefore there will be no additional taxes charged at checkout.

can I get a refund if it doesn't fit?

We do not offer a refund or exchange on orders that do not fit or have been used so please be careful in placing your order, ensuring you use the size guide to measure your pup (or yourself) properly!

how do I know I am getting the right size?

Please use our size guides available on the individual product pages to measure your pup or yourself before placing your order! 

what is your returns & exchanges policy?


Please inspect your order for damage or defects once received. Please contact us immediately if you have any issues with your products so we can evaluate and address the issue.


Currently we do not offer a refund on any products. Please refer to the size guide prior to purchasing to ensure you have selected the correct size.


Exchanges only apply to items that are defective or damaged when delivered. In this case, please contact us immediately so we can process the exchange.

still have questions?

1300 PET SIT (738 748)