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Pawsnplay Help Centre
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Why Use A Pet Sitter / Dog Walker?
A professional pet sitter has an obligation to care for your pet whether “something comes up” or not. When you hire a professional pet sitter, you’re hiring someone who has made a life based on their commitment to the care of animals. Most professional pet sitters not only have pets of their own, they have an above-average passion and interest for animals. A professional pet sitter understands your care and concern as an owner, and will care for your pet with the same love and concern as they do for their own. Hiring a professional pet sitter guarantees that you are hiring someone whose going to think of your pet’s needs before their own.
Why do I need my dog walked when I have a big backyard?
A regular walking routine with your dog can result in a happy, healthy, confident and calm dog who is much less likely to exhibit behavior problems and much easier to train. A dog who is not walked often could become anxious, bored, nervous or destructive, or could exhibit any number of behavior problems in an effort to fulfill his basic instinctual needs. Walking should be the first step in solving any behavior problem.
Why do you schedule a Meet & Greet?
The meet and greet is a chance for us to not only get to know your animals, but also you! Pawsnplay uses this time to assess the needs of our clients and get to know the animals we hope to be working with. Whether it’s walking your dog or visit/feed/play appointments, it’s very important that we customise a plan that meets both your needs, as well as your pet's. This is the time we will arrange to pick up a key as well and go over initial client forms to get started with our services!
What areas do you service?
We currently service the following suburbs of the Sunshine Coast. Occasionally we do get requests for service outside of our regular territory. These requests are always considered and certain locations can be accommodated for a small mileage surcharge. Just ask us if you’re too far and we’ll let you know.
Areas Covered: Alexandra Headland, Aroona, Battery Hill, Birtinya, Bli Bli, Bokarina, Buddina, Buderim, Caloundra, Caloundra West, Cotton Tree, Currimundi, Dicky Beach, Diddilibah, Forest Glen, Golden Beach, Kawana, Kawana Island, Kawana Waters, Kiels Mountain, Kings Beach, Kuluin, Kunda Park, Little Mountain, Maroochydore, Meridan Plains, Minyama, Moffat Beach, Mooloolaba, Mountain Creek, Palmview, Parrearra, Pelican Waters, Point Cartwright, Shelly Beach, Sippy Downs, Twin Waters, Warana, Wurtulla.
Areas That Are NOT Covered: Coolum, Noosa, Nambour, Palmwoods, Eudlo, Landsborough, Mooloolah Valley, Beerwah, Maleny, Woombye, Burnside, Rosemount, Peregian Beach, Peregin Springs, Yandina.
Can I trust Pawsnplay Pet Care Services?
Absolutely! Pawsnplay employs only the most courteous, trustworthy and responsible dog, cat, bird & fish lovers to look after your animals. For extra assurance we are fully insured and rely on background checks and extensive screening for all Pawsnplay staff.
Do you walk in bad weather?
Rain? Only if light and not dangerous! Thunderstorms? Not if there is any lightning.
In cases of bad weather we will substitute a walk with an indoor play session as long as travel to and from your home is considered safe or reschedule after discussion between the walker and client.
What if I need to cancel?
Any pet sitting service schedule adjustment must be received more than 24 hours from the first scheduled visit to avoid full payment. We are happy to extend a credit for the value of days not used if contacted within 48 hours prior to service.
Where a deposit has been paid, this is non-refundable but will be credited toward a future booking if more than 48 hours notice is given.
I have more than one pet. Do you charge extra for additional pets?
No way! No extra charges!
Will my dog always be walked by the same person?
It cannot be guaranteed with the constant changes to client schedules and also to make accommodations to the schedules of our dog walkers. We will, however, try our best to schedule a regular walker. Keep in mind, that no walker will ever be assigned to your dog(s) without meeting them with a familiar walker first! You will be notified if schedule changes affect your dog(s).
Do you do visits on weekends or evenings?
Absolutely, because we customize our plans to suit YOUR NEEDS. These bookings should be scheduled with as much advanced notice as possible to ensure our availability.
I only need service once in a while. Can you still help?
Of course. Just contact us as soon as possible so that we can make sure there is a place for your pet(s) in our schedule. If you are a first time client you will also need to be sure to give us time to schedule a Meet & Greet prior to your scheduled visits.
What Payment methods Are There?
At this time we will accept cash, direct deposit, bank transfer, major credit cards & PayPal. Payments must be submitted to us on or before the first day of service. During the meet and greet we will go over the option that is best for you and your family.
What if I need last-minute service?
While we cannot guarantee last minute service, Pawsnplay prides itself on going above and beyond meeting our clients expectations and will do everything in our power to meet your needs.
What about holidays?
Pawsnplay observes the following holidays: New Years Day, Australia Day, Easter, Anzac Day, Queens Birthday, Labour Day, Christmas Day & Boxing Day. Any service scheduled on one of these holidays will be subject to an additional fee.
What are your hours?
We will service your pets at just about any time you request. Early mornings, late evenings, you name it! Our regular appointment hours are 7AM-6PM 7 days. Office hours for administrative duties are 9AM- 5PM Monday-Friday & 9AM - 12NOON Saturday. If you need to reach us after hours, please submit an email to firstname.lastname@example.org with URGENT in the subject line and we will contact you ASAP.