Last Updated on October 31, 2017

This is the Privacy Policy of J & K Tuinier. The Pawsnplay Pet Care Services website ("Site") is owned and operated by J & K Tuinier. ("J & K Tuinier", "Company", "we", "us", and "our"). We refer to the services provided by this Site as the "Services".

In this Privacy Policy, our customers who have registered to use our Services/Products are called "Users". Users also include any other persons who are given access by the Users to visit or use this Site and the Services. Persons who visit our Company's Site are called "Visitors".  Contractors and Employees of Pawsnplay Pet Care Services are called “Staff”.

J & K Tuinier is a Pet Care Services & Products Company. We respect your privacy and are committed to protecting your personal information and any data you store. Keeping your information safe, secure and protected is the cornerstone of our business and an integral part of our commitment to our service.

Our Privacy Policy includes information on the following:

  • Consent to this Privacy Policy
  • What personal information we collect
  • How we use the information we collect
  • Who we disclose your information to
  • Your collection, use and disclosure of other persons' information
  • Security of personal information
  • Links to other third party websites
  • How long we keep your personal information
  • Correcting and updating your personal information
  • Questions or concerns
  1. Consent to this Privacy Policy

By accepting this Privacy Policy in registration or by visiting and using this Site and/or the Services, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.

This is our entire and exclusive Privacy Policy and it supersedes any earlier version. This Privacy Policy should be read together with our Terms of Service. We may at times make changes to this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address you have provided us) or by means of a notice on this Site. Changes or modifications will be effective when notice of such change is emailed to you or posted on this Site. Please check this Privacy Policy frequently for updates by checking the date of the "Last Update" at the top of this document. Your continued use of this Site and the Services after any such changes are emailed or posted will constitute your acceptance of those changes or modifications.

  1. What personal information we collect

Our primary purpose in collecting personal information from you is to provide our Services and to provide a secure, efficient and customised experience. We only collect personal information about you that we consider necessary for achieving this purpose.

We collect personal information from Visitors, Staff and Users. In general, you can browse this Site anonymously, without disclosing your personal information. When Visitors choose to contact us through this Site, we collect any personal information provided to us by the Visitor. When you become a User and register to use our Services, you are required to provide contact information, such as your name, your company name, address, email address, phone number, billing information, and other personal information as indicated on any registration forms on this Site. Where possible, on these forms we indicate which fields are required and which fields are optional. When using the Services, Users may also enter personal information on this Site for invoicing purposes, to provide estimates or to send messages.

You always have the option to not provide information by choosing not to become a User, or by not using any  particular feature of this Site or the Services for which the information is being collected.

We also collect personal information automatically when Visitors, Customers or Users navigate this Site. Information may be collected through the use of cookies and web beacons ("Web Site Navigational Information"). Web Site Navigational Information includes your activity on this Site, source Internet Protocol ("IP") address, web page(s) visited, and standard information from your web browser. Web Site Navigational Information is collected and used to improve the operation of this Site, allows us to offer certain features and provide information that are targeted to your interests.

  1. How we use the information we collect

We use the personal information we collect from you to provide the Services requested. For example, as a Visitor, you may contact us for any questions related to our Site and Services. As a User, the personal information we collect from you is used to provide the Services. For example, your personal information may be used for billing, contact, communication purposes, to resolve service problems, customise your experience, receive your comments on the Services offered, and/or to provide you with confirmation, notices, and system or administrative messages.

The Company may use the personal information provided by you for marketing and promotional purposes. For example, the Company may use the information you provide to contact you to discuss your interest in products or services related to the Site, inform you about products, service upgrades, promotions and/or events. We may also use personal information about you to analyse Site usage and to improve the content of our Services and this Site to better meet your needs.

Any personal information entered on this Site by the Users is used to provide the Services and/or products.

Third party personal information entered by the Users, such as any Customer information, is used to provide the Services.

We do not store or use Customers' credit card information unless you, choose to enter your credit card information for credit card billing purposes.

Our Company uses Web Site Navigational Information, through cookies and web beacons, to operate and improve this Site. We may also use Web Site Navigational Information in combination with data about its Users to provide personalised information about the Company.

Cookies are small data files that a website is able to place on your hard drive to record aspects of your experience of this Site. For example, we may use cookies to record that you visited a particular section of this Site, that your browsing software was a particular version or to ensure that online applications and transactions do not require you to re-input information when moving between web pages. In this way, cookies can improve the operation of this Site, making the experience more efficient and personalised.

You have the ability to accept or decline cookies. Most browsers, such as Internet Explorer and Google Chrome, automatically accept cookies. However if you prefer you can usually modify your browser setting to decline cookies. If you choose to decline cookies, you may not be able to fully experience all the features of this Site and the Services.

We use web beacons alone or in conjunction with cookies to compile information about the Visitor, Customer and User's usage of this Site and interaction with emails from our Company. Used in combination with cookies, web beacons are clear electronic images, which are placed on this Site or in emails that are used to monitor the behaviour of the Visitor, Customer and User visiting, using this Site or receiving an email.

Our Company uses web beacons to operate and improve this Site and email communications. If you have concerns about web beacons, turning off the browser's cookies will prevent web beacons from tracking your activity. The web beacon will still account for an anonymous visit, but your unique information will not be recorded.

When you visit this Site, we collect your Internet Protocol ("IP") address to track and aggregate non-personally identifiable information. For example, we may use your IP address to monitor the regions from which you navigate this Site.

  1. Who we disclose your information to

Personal information may be disclosed in the normal course of providing our Services. We may share User or Visitor's personal information with our Company's staff members and contractors for such matters as billing, contact, communication purposes, to resolve service problems, and for marketing and promotional purposes. Customer's personal information may be shared with our Company's staff members and contractors for business and service related matters.

We will not review, share, distribute, or reference any such personally identifiable information of Visitors, Customers and Users except as provided in this Privacy Policy and the Terms of Service. We will not share, sell, rent, or trade personally identifiable information of Visitors, Customers and Users with third parties for marketing and promotional purposes.

Our Company uses PayPal & Stripe, third-party intermediaries, to process Users' fees and to manage credit card processing for payments. PayPal and Stripe are not permitted to store, retain, or use billing information except for the sole purpose of processing Users' credit cards on the Company's behalf.

We may from time to time use the services of affiliates, subsidiaries and/or third party service providers in the operation of this Site, and may disclose personal information to them in the course of our use of their services. For example, we may use the services of third-party hosting companies to host the operation of this Site and the Services. This may involve the hosting of data, including personal information, on servers operated by those hosting companies. Only reputable service providers are used who have appropriate security safeguards in place to handle confidential credit card and personal information.

We may also share the personal information of Visitors, Customers and Users to government bodies and law enforcement agencies if we are required to do so by the requirements of any applicable law; or if in our good faith judgement, such action is reasonably necessary to comply with an investigation or legal process, to respond to any legal claims, actions or other lawful judicial or administrative proceeding; as otherwise required under any applicable law, rule, or regulation; and in good faith, to protect or defend the rights or property of this Site and J & K Tuinier and other Visitors, Customers, Users or other persons.

  1. Your collection, use and disclosure of other persons' information

By entering into our Terms of Service, you agree that, with respect to the personal information and credit card information of other persons, that you collect, use and disclose in the course of using this Site and the Services, you have all the necessary express consents and rights to collect, use and disclose that information as described in this Privacy Policy, and you agree that the indemnity you give to us in the Terms of Service applies to any non-compliance by you with the foregoing.

More information about the credit card information is available in our Terms of Service.

  1. Security of personal information

Our Company uses robust security measures to protect your information and Customer information from unauthorised access, use and to maintain data accuracy.

We maintain strong security measures to protect your personal information, Customer information and Customer credit card information (where the credit card billing feature is used) from unauthorised access and to maintain data accuracy. When the Service and this Site is accessed using Internet Explorer version 6.0 or later, Firefox version 2.0 or later, or Safari version 3.0 or later, Secure Socket Layer ("SSL") technology protects personal information using both server authentication and data encryption. These technologies help ensure that your personal information and Customer information is safe and secure. We also implement an advanced security method based on dynamic data and encoded session identifications, and we host our Site and the Services in a secure server environment that uses firewalls and other advanced technology to prevent interference or access from outside intruders. We also offer enhanced security features within the Service that permit Users to configure security settings to the level they deem appropriate.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant the security of any information you transmit to us. More information about reliability and security is available in our Terms of Service.

  1. Links to other third party websites

This Site links to other websites to offer you an opportunity to review connected and interesting information related to this Site and our Company. These third party websites are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect your personal information. Please ensure that you are satisfied with the privacy policies of these third party websites before you submit any personal information. We cannot be held responsible legally or otherwise for the activities, privacy policies or levels of privacy compliance of these third parties.

  1. How long we keep your personal information

J & K Tuinier may store personal information in its databases and servers. Personal information will be kept only for as long as is reasonably necessary taking into consideration our business service needs and compliance with legal requirements under applicable law(s). This means that we may retain personal information for a reasonable period after you stop using this Site and the Services. After this period, your personal information and Customer information will be deleted from all our databases and servers.

  1. Correcting and updating your personal information

Users may correct or change their personal information by logging into their User account HERE, or by contacting us at info@pawsnplay.com.au, or calling 1300 738 748.

Users may have personal information deleted, or their accounts discontinued by contacting us at the email address and telephone number noted above.

  1. Questions or concerns

If you have any questions or concerns about our policies and practices related to managing your personal information that have not been answered in this policy, please let us know so we may provide further information. You may contact our Privacy Officer at info@pawsnplay.com.au, or calling 1300 738 748.